• Our Story

  • Our Story

    Faithfully serving Charlotte since 2012 

    The SD Appliance Services story starts in 2009, when Joshua Boyd returning home from the service aboard the USS Enterprise, started with a pick-up truck, a tool shed and a simple philosophy: do what’s right by the customer.

    As his business grew, he became known for sales and installations of quality used and refurbished appliances.

    Always innovative and pioneering, Mr. Boyd open the largest used appliance store in the area. Used appliances now account for more than 20% of all residential appliances in the market.

    Mr. Boyd bought out Carter Appliances in 2015 which had been successfully in-existence for 22 years. He grew the business to 12 employees and developed a reputation for honesty and quality before deciding to close the doors on the retail store and deciding to focus primarily on in-home repairs. 

    Mr. Boyd changed the name to SD Appliance Services and began an emphasis on SameDay service that continues to this day. But he did more. He established the company’s core values, with which we still adhere to:

    • Honesty

    • Integrity

    • Fairness

    • Respect 

    He then added this philosophy which is central to the way do business: Make it easy for our customers to do business with us.

    That’s why we accept every form of payment and all of our prices are precise and affordable. We offer weekend and evening service too at no additional charge. We make it easy for our customers.

    And as technology have changed, SD Appliance Services has adapted to our customer needs – always making it easy for our customers take advantage of our service .

    That’s the reason we offer:

    • Quick service—even on the busiest of days. We do everything we can to get to you the same day you call.

    • Easy-to-understand, personable technicians. Seriously, we have rules against them using technical mumbo jumbo.

    • VIP Service for our all of our customers. Don't want to wait all week for service? As a customer of ours you will always receive priority service on demand.

    • Courteous and friendly staff, from top to bottom. What can we say? We take after Mr. Boyd, himself.

    Today SD Appliance Services is still growing to be one of the largest the provider of appliance repair in the area. But we haven’t outgrown our humble beginnings.

    We still provide service one customer at a time. One technician to your home, making every effort to ensure that your appliance works efficiently for years to come.  And every time you call you get a live, local person who is concerned about your needs.

    Thank you for reading our story. We look forward to serving you and your appliances.